Common Questions

Starting therapy can bring up a lot of questions — and that makes sense. Below you’ll find answers to some of the most common things people wonder about before getting started. If you don’t see what you’re looking for, we’re always happy to talk it through.

You don’t have to have everything figured out before you reach out.

  • Only if you choose to tell them.

    Therapy is confidential. We cannot confirm or deny that someone is a client, including to a spouse or parent (as long as you are 18 or older, with a few specific legal exceptions that we review in your consent forms and first session).

    If you have particular privacy or safety concerns, please reach out. We are always willing to talk through your specific situation.

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  • Christina’s rate is $140 for the first session and $120 for sessions after that.
    Sarah and Ashley’s rate is $90 per session.

    Sessions are 50–55 minutes long.

    We do not currently offer sliding scale spots. For some clients, bi-weekly sessions may be appropriate and can help make therapy more financially manageable.

    We believe in being transparent about fees so there are no surprises. If cost is something you’d like to talk through, we’re always open to that conversation.

    Good Faith Estimate (No Surprises Act)

    Under the federal No Surprises Act, clients who do not have insurance — or who choose not to use insurance — have the right to receive a written Good Faith Estimate outlining the expected cost of services.

    We discuss session fees up front and collect payment at the end of each appointment, so you will not receive unexpected bills from us. The only additional charges that may apply are a $75 late cancellation/no-show fee or fees for letters or court-related services (outlined in your intake paperwork).

    You may request a written Good Faith Estimate at any time. If you receive a bill that is at least $400 more than your estimate, you have the right to dispute it.

    For more information, visit www.cms.gov/nosurprises.

  • Christina accepts Blue Cross Blue Shield, UnitedHealthcare/Optum, and Aetna.
    Sarah accepts Blue Cross Blue Shield and UnitedHealthcare/Optum.
    Ashley is currently private pay only.

    Because every insurance plan is different, we recommend sending a photo of your insurance card so we can verify your specific benefits before your first session.

    We want the process to feel clear and straightforward from the start.

  • Yes! We use the SimplePractice telehealth platform. It is fully HIPAA-compliant and very easy to use.

    There’s nothing to download on your computer. You simply click the secure link sent to your email. If you prefer to join from your phone, there is an app available.

    Whether in-person or online, our goal is to create a space that feels grounded, private, and comfortable for you.

  • Our office hours are by appointment only.

    Christina and Sarah typically schedule sessions between 10:00am and 4:00pm, Monday through Friday. Sarah also offers evening availability on Wednesdays.

    Ashley sees clients on Monday and Wednesday evenings, as well as Saturday mornings.

    Because we are often in session throughout the day, walk-ins and same-day appointments are not available.

  • Christina is a Licensed Professional Counselor – Supervisor. She has been fully licensed by the Texas State Board of Examiners of Professional Counselors since 2016. In 2023, she was approved to supervise LPC Associates as they work toward independent licensure.

    Sarah is a Licensed Professional Counselor. She has completed all required education, training, and clinical hours set by the licensing board and is fully licensed to practice independently.

    Ashley is a Licensed Professional Counselor Associate. This means she has completed her graduate degree and passed her licensing exam, and is currently completing the required post-graduate supervised clinical hours toward full independent licensure. She practices under the supervision of Dr. Sherry Marasse, Psy.D., LPC-Supervisor, as required by the Texas licensing board.

    Supervision is a standard and valuable part of professional development. It provides additional clinical oversight, consultation, and support to ensure high-quality, ethical care.

    We take professional standards seriously, because safety and integrity matter in this work.

  • No. We do not have a medical provider on staff.

    Therapy can be incredibly effective on its own, and many people also benefit from medication support. Your primary care provider or a psychiatrist can evaluate you for medication if needed.

    If you are already taking medication, we’re happy to coordinate care with your provider (with your written permission) to ensure support feels cohesive and thoughtful.

  • Yes. Christina is a Licensed Professional Counselor – Supervisor and is currently accepting new Associates.

    If you’re looking for supervision that is relational, growth-oriented, and grounded in ethical integrity, we’d love to connect. Please use the contact form to reach out.

  • We want this process to feel steady and welcoming, not confusing or overwhelming.

    If you have additional questions, please reach out using the contact form. We’re happy to clarify anything so you can move forward feeling informed and at ease.